Providing safe and reliable drinking water is an essential component to protecting human health, promoting social wellbeing, and stimulating economic development. Public water systems with sound technical, managerial and financial (TMF) capacity are more likely to provide safe, reliable and affordable drinking water.
What is TMF capacity?
Technical Capacity: The water system meets standards of engineering and structural integrity necessary to serve customer needs. Technically capable water systems are constructed, operated, and maintained according to accepted quality standards.
Managerial Capacity: The water system’s management structure is capable of providing proper stewardship of the system. Governing boards or authorities are actively involved in oversight of system operations.
Financial Capacity: The water system can raise and properly manage the money it needs to operate efficiently over the long term.
2018 TMF Survey
Your response is needed for the 2018 TMF survey
The survey includes questions about your system’s current TMF capacity and is an excellent opportunity for public drinking water systems to provide suggestions on training topics and assistance types. The department will use the survey results to prioritize technical assistance and training opportunities made available to systems throughout the next two years.
Who should complete the 2018 TMF survey?
The administrative contact should complete the survey with input from the technical, managerial and financial representatives of the system. The system contacts listed in the Operator Certification Database have been notified by email that the system administrative contact have been provided the link to complete the survey.
Accessing the 2018 TMF survey
The 2018 TMF survey has two versions: one for community systems and one for nontransient noncommunity systems. This is to minimize the number of applicable questions based on system type. Please use the links below to access the corresponding survey for your system.
Board and Council Workshops
The department offers training to boards and councils to teach them about their public drinking water system and the duties and responsibilities that come with managing it. The current Board and Council Workshop contract is held by Missouri Rural Water Association (MRWA).
Circuit Rider Assistance
The department contracts with Missouri Rural Water Association to provide technical experts, also known as circuit riders, to assist public drinking water systems with a wide range of issues, including water loss, rate setting, operator certification training, planning, asset management, flushing and compliance assistance. In the last three years, the department has been able to provide circuit rider assistance to more than 35 percent of Missouri’s community and nontransient noncommunity systems.
A survey of water systems in 2016 indicated water loss assistance was a high priority. The department provided circuit riders to help systems locate 195 water leaks that were losing an estimated 63 million gallons of water per month.
Another priority assistance request from the 2016 survey was rate assistance. In the last three fiscal years, 152 systems have received rate assistance to help water utility personnel and management understand the necessity of rate adjustment in order to ensure revenues cover the expenditures of the system. Systems assisted with rate studies are also advised on budgeting, asset inventory and management and strategic planning.
The department offers an online rate calculator to help systems review water rates. This rate calculator is designed to determine the user charges according to actual use. It includes a method to accurately account for debt service, operation and maintenance, asset replacement and revenues generated by the system.
The department's gateway for community assistance portal provides Missouri communities with customized online access to tools and resources to address environmental compliance and infrastructure planning needs. The portal is intended to help communities make informed decisions, save staff time and money, and provide improved service to their citizens.
Grants Provided by the Department
The department's Report to the Governor on Missouri's Capacity Development Strategy details the department’s strategy for improving the technical, managerial and financial capacity of Missouri’s public water systems. To ensure public water supplies are providing safe drinking water, the department recommends they have
- Financial resources to renew and replace equipment, test water for pollutants, take corrective actions and meet other service and financial obligations
- Technical capacity, which include adequate source water and infrastructure
- Managerial capacity, such as knowledgeable staff and ownership accountability
Public water systems with sound technical, managerial and financial capacity are more likely to provide safe, reliable and affordable drinking water. The report provides an overview of how Missouri public drinking water supplies are performing in their technical, managerial and financial capacity and a strategy for them to improve.