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If you wish to view or obtain copies of department records, the following options are available to you.  Please be aware that any records you request, in person or otherwise, may not be available for your immediate review, depending on the nature of your request and the availability of staff to assist you.

  • Visit the department offices in person at any one of our regional offices or main offices in Jefferson City;
  • Telephone the Custodian of Records at 573-522-4293;
  • Email your request to the Custodian of Records at custodianofrecord@dnr.mo.gov;
  • Fax your request to the Custodian of Records at 573-526-3444; or,
  • Mail a written request to:
    Missouri Department of Natural Resources
    Attn: Pete Cosgrove, Custodian of Records
    P.O. Box 176
    Jefferson City, MO 65102

The department's Custodian of Records is Pete Cosgrove who reports to the General Counsel.

If requesting information from the Petroleum Storage Tank Insurance Fund (PSTIF) or Environmental Improvement and Energy Resources Authority (EIERA), please visit their respective websites.

References

Your Request Should Include

Please include the following information to help ensure you receive access to or copies of the records you are requesting.

  • Your name (and company name, if applicable) and mailing address;
  • Your telephone number, fax number, or email address (so we may contact you directly if we have questions regarding your request);
  • Whether you want and are willing to pay for copies of all responsive records, rather than just being able to come and view them;
  • A list or description of the specific information of interest to you, such as:
    • The name of the company or facility for which you are requesting information;
    • The permit number or other identifying number for the company or facility for which you are requesting information; and,
    • The street address and the city where the company or facility for which you are requesting information is located.

The department generally organizes its files by permit number and company or facility name. Providing this information will make it easier for us to quickly respond to your request. Please be as specific as possible about the information you are requesting.

Costs

Fees for duplication may be collected as stated below and as otherwise provided by law.  Payment of such copying fees may be requested prior to making copies.  Prior to producing copies of the requested records, the person requesting the records may request the department to provide an estimate of the costs associated with copying the requested records.

  • An average hourly rate for clerical staff to make copies.  The FY 2010 average hourly pay rate for clerical staff is $12.  This will be the standard fee for staff time for making copies, with a minimum charge of $6 or ½ hour of time.
  • Research time required to fulfill the request may be charged at the actual cost of research time.  This is the time used to search the records and to review the records for responsiveness and exemption.
  • Standard charges for reproduced materials.
    • Copies less than 9 by 14 inches - $0.10
    • Enlarger/printer copies from microfilm originals - $1
    • Printer/plotters from digital files or paper copy (oversize copies) - $3 per sheet
    • Microfilm/microfiche from original or diazo microfilm - $2
    • 100’ roll silver microfilm (16mm or 35mm) - $30
    • CD ROM - $3 per CD
  • Electronic records and emails - actual cost of production and delivery
  • Actual shipping or delivery costs.
    • FAX (1-10 pages - No charge) (More than 10 pages - $2 per page or suggest the copies be mailed
    • Fed Ex, UPS, US Postal Service, etc - Charges either to the requester's account or the actual cost of shipping

Fee Waiver

A requester may ask for a fee waiver.  Copies may be provided at no charge if the cost and time involved is minimal. The Custodian of Records may waive the fee if it is determined that a waiver or reduction of the fee is in the public interest because it is likely to contribute significantly to public understanding of the operations and activities of the department and is not primarily in the commercial interest of the requester.

The requester may be asked to provide the following information to determine whether a fee should be assessed or waived.

  • Is the requester a member of the news media affiliated with a newspaper, magazine, television station, etc.? Is this request made as part of a newsgathering and not for other commercial use?
  • Is the requester affiliated with an educational institution or noncommercial group? Is the request made for scholarly, scientific or other purposes, and not for commercial use?
  • Is the requester an individual seeking records for personal use instead of for commercial use?

Exceptions

All department records are available for public view unless one of the exceptions to disclosure listed in the Sunshine Law applies.

Types of information that may be kept confidential include:

  • Documents related to legal actions, causes of action, litigation and attorney-client privileged communications (including the department’s attorneys and the Missouri Attorney General’s Office attorneys).  However, any meetings, votes, or settlement agreement relating to legal actions involving the department or its agents shall be made public upon final disposition of the matter voted upon or upon the signing of the parties of the settlement agreement, unless ordered closed by a court;
  • Leasing, purchase or sale of real estate by the department where public knowledge of the transaction might adversely affect legal considerations in said transaction;
  • Hiring, terminating, disciplining, or promoting of a particular employee;
  • Matters involving state militia or National Guard;
  • Non-judicial mental or physical health proceedings involving identifiable persons, including medical, psychiatric, physiological, or alcoholism or drug dependency diagnosis or treatment;
  • Scholastic probation, expulsion, or graduation of identifiable individuals, including records of individual tests or examination scores;
  • Testing and examination materials before the test or examination is given;
  • Welfare cases of identifiable individuals;
  • Preparation, including any discussions or work product, for negotiation with employee groups;
  • Software codes for electronic data processing or Documentation;
  • Specifications for competitive bidding, until either the specifications are officially approved or the specifications are published for bid;
  • Sealed bids and related Documents, until the bids are opened, and sealed proposals and related Documents or any Documents related to a negotiated contract until a contract is executed or all proposals are rejected.
  • Individually identifiable personnel records, performance ratings or records pertaining to employees or applicants for employment;
  • Meetings and public records relating to scientific and/or technological innovations in which the owner has a proprietary interest;
  • Records related to municipal hotlines established for the reporting of abuse and wrongdoing;
  • Confidential or privileged communications with an auditor, including all auditor work product; however, all final audit reports issued by an auditor are open;
  • Operational guidelines and policies developed, adopted, or maintained for law enforcement, public safety, first response, or public health for use in responding to or preventing any critical incident which is or appears to be terrorist in nature or has the potential to endanger individual or public safety or health;
  • Existing or proposed security systems and structural plans of real property owned or leased;
  • Records that identify the configuration of components or an operation of a computer, computer system, computer network, or telecommunications network, and would allow unauthorized access to or disruption to a computer, computer system, computer network, or telecommunications network;
  • Credit card numbers, personal identification numbers, digital certificates, physical and virtual keys, access codes or authorization codes that are used to protect the security of electronic transactions between the department and a person or entity doing business with the department;
  • Certain investigative reports used in the course of a criminal investigation;
  • Social security numbers (Chapter 610.035, RSMo);
  • Criminal history information, such as that provided through Missouri Uniform Law Enforcement System (MULES); and
  • Records which are otherwise protected from disclosure by law;

All information above is governed by applicable laws and policies.  All laws are governed by Sections 610.010 to 610.200, RSMo.  The Department policy and procedure regarding the Missouri Sunshine Law can be found in policy number 2.02.

Questions and Comments

Please contact the department’s Custodian of Records at custodianofrecord@dnr.mo.gov, by telephone at 573-522-4293 (or toll free 800-361-4827), by fax at 573-526-3444, or by mail at Missouri Department of Natural Resources, Attn: Custodian of Records, Pete Cosgrove , P.O. Box 176, Jefferson City, MO 65102, with any requests, questions, or comments on access to records or information.