Natural Disaster Assistance for Missouri Citizens -
Disaster Response Guidance for Public Drinking Water and Wastewater Systems

Department of Natural Resources fact sheet
Department of Natural Resources Director: Carol S. Comer

The following information is intended to provide initial emergency guidance to the operators, owners and employees of both publicly and privately owned facilities that produce and distribute drinking water or collect and treat wastewater. Facilities damaged or out-of-service because of a disaster situation should follow their own emergency plan and procedures. If no plan is available, or for further support and guidance, individuals should contact an office listed in the emergency telephone numbers section of this document.

Disaster Response: First Steps

Public Drinking Water Systems threatened by Natural Disasters

Here are some things to consider:

If your utility is not already a member, consider becoming a member of MoWARN which is a mutual assistance program that helps participating members borrow equipment from other members on an as-needed basis for emergency management. MoWARN is coordinated nationally by the AWWA, and sponsored locally by the Missouri Rural Water Association. Participation in MoWARN is open to all water and wastewater utilities, but an application process is necessary. Find out more at

For additional information and links to resources, visit the Department's disaster resources webpage.

Notification for Wastewater Treatment Plants Threatened by Natural Disasters

Restoring Service

When attempting to restore service, be aware of potential hazards. Use the “buddy system.” Exercise caution with respect to the following:

Remember that safe operations always take precedence over shortcuts. Time saved is not worth a life lost or serious personal injury.

Contact Information
The following numbers are answered 24 hours a day, 7 days a week:

Missouri Department of Natural Resources’                     


Missouri Highway Patrol Headquarters 573-751-3313
U.S. Environmental Protection Agency 913-281-0991
U.S. Army Corps of Engineers - Kansas City District 816-426-6320
CHEMTREC (hazardous materials information) 800-424-9300
National Response Center (e.g., oil and chemical spills, terrorist threats) 800-424-8802
State Emergency Management Operations Center 573-751-2748
National Weather Service  
                        Kansas City 816-540-6125
                        St. Louis 636-447-1887
                        Springfield 417-869-4491

The following numbers are answered during normal business hours:

Department of Natural Resources 800-361-4827
Water Protection Program - Public Drinking Water Branch 573-751-5331
Water Protection Program - Water Pollution Branch 573-751-1300
Department of Natural Resources' Central Field Operations 573-522-3322
Department of Natural Resources’ Regional Offices  
             Kansas City 816-251-0700
             Macon 660-385-8000
              Poplar Bluff 573-840-9750
             St. Louis 314-416-2960
             Springfield 417-891-4300
State Emergency Management Operations Center 573-526-9100
Missouri Department of Health and Senior Services 866-628-9891
Missouri Rural Water Association 573-657-5533
Missouri Water and Wastewater Conference 573-761-0376
International Bottled Water Association 800-WATER-11

For publications about restoring services after disasters, please call the Missouri Department of Natural Resources at 800-361-4827, Monday through Friday, 8 a.m. to 5 p.m.