News Release 144

Department of Natural Resources aids returning flood victims with cleanup guidance

Volume 39-144 (For Immediate Release)
For more information: 573-751-1010

JEFFERSON CITY, MO, MAY 5, 2011 – As flood waters eventually recede, flood victims will slowly return to their homes and businesses with questions about where to begin with the cleanup and how to complete it safely. Returning residents will be faced with water-damaged homes, compromised wells and a list of other challenges that flowed in with the water.

The Missouri Department of Natural Resources has information on its Natural Disaster Resources webpage -- -- to provide community leaders, emergency responders and individuals with a convenient location to find an extensive list of fact sheets to aid in the cleanup and recovery from recent floods. Some of which includes: What to do with Disaster Debris, Boil Water Notice, Household Chemical and Household Hazardous Waste and Restoring Drinking Water fact sheets.

"The Department of Natural Resources is working closely with federal, state and local officials to provide environmental technical assistance to communities and residents that have been affected by the severe weather and flooding," said Sara Parker Pauley, Director of the Department of Natural Resources.

In addition to the publications and factsheets, the department has public service announcements on disaster assistance available at The Missouri Department of Health and Senior Services also has documents available on its website such as Precautions for Returning to Flood-Damaged Homes or Buildings and Flood Clean Up Instructions at

Residents should contact their public water supply directly for further information and consult the local news media for notification when any health advisories have been issued or lifted. If residents need additional information or cannot reach their water supply representative, call the department’s Public Drinking Water Branch at 800-361-4827 or 573-751-5331 or your nearest regional office at

* Kansas City Regional Office – 816-622-7000

* Northeast Regional Office – 660-385-8000

* Southeast Regional Office – 573-840-9750

* Southwest Regional Office – 417-891-4300

* St. Louis Regional Office – 314-416-2960

Individuals using private wells that may have been flooded should follow boil order procedures, which are available from their local public health agency.

It is also important to remember that after a disaster, propane and sealed tanks, cylinders, drums and barrels may be scattered onto neighboring properties. These should only be handled by trained professionals, as they may contain dangerous materials. Call the Missouri Department of Natural Resources’ Environmental Emergency Response at 573-634-2436 or your local fire department for assistance.

If the fact sheets and documents on the department’s website do not address your questions or communities and residents are unable to access the web, please call the Missouri Department of Natural Resources at 800-361-4827.

Missourians seeking resource referrals or non-emergency help, as well as those wanting to volunteer, are urged to call 211. The 211 Service is free and available for most areas of Missouri and helps connect people with available community resources and volunteer opportunities. In areas where 211 is not operational, citizens may call 800-427-4626. Information is also available on the Web at, or by e-mailing